Return Policy
At Oudara Perfume, your satisfaction is our priority.
Our Commitment to You
At Oudara Perfume, we strive to ensure that every fragrance you purchase brings joy and elegance to your life. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy to make things right.
Eligibility for Returns
To be eligible for a return, please ensure the following:
- The product must be unused, unopened, and in its original packaging.
- The return request must be initiated within 30 days of the delivery date.
- The product must be in the same condition as received, with all accompanying materials (e.g., gift boxes, tags).
- Personalized or custom-made products are non-returnable unless defective.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at contact@oudaraperfume.com with your order number and reason for return.
- Our team will provide a return authorization and shipping instructions.
- Securely package the product and send it to:
Oudara Perfume, 123 Heritage Street, Old Cairo, Egypt. - Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Note: Customers are responsible for return shipping costs unless the product is defective or the order was incorrect.
Refunds
Upon approval of your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable, and any promotional discounts applied to the order may be adjusted in the refund amount.
Contact Us
If you have any questions about our return policy or need assistance, please reach out to us at contact@oudaraperfume.com or call +2 0150 5111446 Our team is here to assist you.
